PhonePe — amount debited for failed transactions

Address:Chittoor, Andhra Pradesh, 517501

I made a transaction of rs.3000 using phonepe (No:[protected]) on 24th oct 2017 to send money to sbi acc no: [protected]. The amount was debited and the transaction was failed. A message was displayed stating that the amount will be credited back with in 9 days. I got the same response from your customer care guys when i asked for refund of rs.300 which was debited from my account on 5th oct 2017. The amount is not refunded till now. So i request you please refund my money of rs.3000 & rs.300 immediately. I want your immediate response.
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I recharge 399 rupees from phonepe but not successful and my balance detected from my bank account on 26 September, 2017. Msg from phonepe that our balance refund to 6-7 working days but not refund. So I request please refund my balance.
Thanks

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