PhonePe — amount debited from others account but not credited to me in phonepe

My friend send me 500 rs through phonepe app amount debited from his account but not credited to me at midnight 21/11/2018. Transaction details:
Id: p1811212345521432351029
Amount: rs. 500.0
Please resolve my problem. Message to friend that 500rs is debited from their account is recieved on 22/11/2018 at 1:39 am.
Kindly please resolve uor problem
Thankyou
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Date of incident: 28 Oct 2018
I recharged my Jio number on 28 Oct, But Transaction is failed. The amount deducted is Rs 399.It will be deposited in 5-7 working days.I didnt get the amount yet.
Desirable solution:Requesting a refund
मैं रुपेश कुमार लांझी दिनांक 1 नवंबर 2018 समय प्रात: लगभग 6:00 बजे जिओ मोबाइल पर ₹399 रिचार्ज किया ₹20 का मुझे कैशबैक भी मिला लेकिन रिचार्ज असफल हो गया जिसका मुझे मैसेज भी मिला मेरे खाता से पैसा कट गया है लेकिन आज दिनांक 19 नवंबर 2018 तक मेरी राशि वापस मेरे खाते पर नहीं आया हैं।
Phonepe mo.no. [protected]

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