PhonePe — amount debited problem

Address: 110045

Website: Phone pe

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Phonepe customer care
Phonepe
Customer satisfaction rating: 7%
Submit a complaint 497
Complaints


Phonepe customer care
Phonepe
Website: www.phonepe.com
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Address
A 25, mohan cooperative industrial area, south delhi
New delhi
New delhi district
Delhi
India - 110044

Customer care phone numbers and contacts
Phone:
+[protected]
Up 215 down 46

Additional info
Bangalore
Site no – 9 industrial layout, koramangala 3rd block, 80 ft road, bangalore - 560034

Submit a complaint
Customer satisfaction rating

7
%
Statisticsview statistics
Complaints497
Pending0
Resolved36
Bad bad news - even though we've managed to contact the company, they're quite slow at resolving complaints.
Phonepe complaints & reviews

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Phonepe — crediting back the refund received from merchant
Sa santosh782 on aug 7, 2018
On 13th july i made a payment to reliance jio for my phone no [protected] for an amount of rs.399 under transaction i d no n[protected]. The transction failed and the telecom operator i. E jio reverted back the failed amount.
The phonepe acknowledged the receipt of money back from the jio.
Since then i am requesting the phone pe to refund the amount to my bank account. I have sent un counted mails to [protected]@phonepe.com made at least 100 calls but they turned deafear to my request. It is perhaps that either they have hacked the money and recharhed their own phone.
Since...
Complaint comments read comments [1] complaint category law & civil rights
Phonepe — train ticket not booked but cash is debited by phonepe
Ga gani19 on aug 7, 2018
I booked my train ticket (Cbe-ten 22668) via phonepe on 1st august (Order id [protected]). After completing the transaction the cash was debited but when i returned to the irctc app, the ticket was not booked. Rs300 was charged for the ticket (Transaction id c1808011727049322265498). It's been 6 days now and i haven't received any refund. Consider asap...
Complaint comments read comments complaint category online shopping
Phonepe — regarding cashback for referrals
Ja janu kamireddy on aug 6, 2018
I have referred this phone pe app to some of my frnds. When they installed and done the first transaction i got cashback (For some friends for installing) and for 3 among them i didn't get cashback and those 3 frnds got the cashback. I waited till 24 hrs after completion of transaction though i didn't. Now, how will i get those cashback. Please help me out through this...
Complaint comments read comments complaint category banks
Phonepe — transaction done from bank and not forward by phonepe
Da darshan06 on aug 6, 2018
Hello,

I had done 25, 000 transaction on phonepe. The amount is debited from my account and phonepe says your transition is where stop we don't know,
Phonepe need 1 week to resolve this issue, and i need those money urgently as its very important to me. I cant afford 1 week without this money.

Here is all reference number that need for proof and response from their team.
Ticket# : 19521589
Please help me as soon as possible...
Complaint comments read comments complaint category business & finances
Phonepe — amount debited for failed transactions (3 times for wallet topup)
Ma mahanakhil on aug 6, 2018
I tried transfering 3149 rs 3 times... Each time it git failed and 4th time the wallet is topuped... But it debitted the amount 4 times totally and only one transaction got successful... But it debitted (3149*3) rupees for 3 failed transactions...
What should i do now...
I called support and they are telling me its banks problem...
Wait for 7 days
...
Complaint comments read comments [2] complaint category banks
Phonepe — refund of fraud transaction
Bh bhaveshkumar patel on aug 6, 2018
I was victim of fraud transaction of sbi atm card of rs. 9999/- dt. 22-may-2018 by fraud phonepe user. I have called phonepe customer care to cease fraud user wallet by sharing transaction sms details and phonepe had blocked user wallet and requested me to raise cybercrime complaint through cybercell of respective police station to get refund in my account. I did it and phonepe asked me to share all details regarding passbook/identity/consent letter. I shared all details with phonepe and they initiated refund with arn [protected] dt.[protected], but there was no refund amount in my sbi account...
Complaint comments read comments complaint category online shopping
Phonepe — issue with upi transaction id: "[protected]" [resolved]
Mu mubeen2812 on aug 5, 2018
Issue faced: "amount credited and again debited from my bank account with same reference id".

Date and time of the transaction: 23/07/2018 at 8:32pm

Reference id:[protected]

Sender a/c no:[protected]paytm payment bank)

Receiver a/c no: [protected] (Bank of india)

Registered mobile no: [protected] (Receiver) and [protected] (Sender)

Amount: rs.500

App used: phonepe...
Complaint comments read comments [2] complaint category banks
Phonepe — phonepe transaction kept on hold
St st1992 on aug 4, 2018
I, bikash kumar patra, account no - [protected] has done a phone pe transaction of rs10000/- on st 27.5.2018. The beneficiary account was credited but kept on hold.
The transaction reference number is: bupi/[protected]/[protected]:5026/upi. I have approached the bank for resolving the issue. But they couldn't and asked me to contact phone pe.
Kindly look into the matter urgently and do the needful.

Bikash kumar patra...
Complaint comments read comments complaint category banks
Phonepe — fund not received back
Ku kurri lakshmi srikanthreddy on aug 3, 2018
Dear team i have done two transitions on 23 april[protected] and 20000 but i entered worng account number which is having 15 digits but i have entered only 14 digits amount is debited from my account but not cradited to beneficiary account so please slove my problem as soon as possible the utr for 10000 is[protected] utr for 20000 is[protected]...
Complaint comments read comments [1] complaint category other
Phonepe — my 300 transaction was pending and no response from phonepe
Ma madhu rs shettigar on aug 3, 2018
Transferred amount of rs.300 from sbi to phone pe wallet, bt its showed trasction was pending... And it is debited from bank and not transferred to wallet it shows trasaction is pending... Latr i contacted my bank and they told its a problem from phone pe... And i called phonepe 24*7.. At beging they said its not our mistake its ur banks and cellphones mistake foolishly at the begining... Later he agreed it... Its a problem of phonepe... When i asked him to refund he said it will be refunded aftr seven and no resonse till now...
Complaint comments read comments [1] complaint category other
Phonepe — not get cashback
Su supreeth s h on aug 2, 2018
On 8-aug-18 i received cashback offer message, HTTPs://WWW.phonepe.com/app/offers/2018/july/26/first/en.html, as per their offer for 150 spent get 100 rs cashback, i made a purchase on 31-july in appolo pharmacy, after that i contact phonepe bez of not received the cashback, their answer is very rude, even they are not considering what we told, telling their version, unhappy with their service, for them customer is the #, they wont care, unfaithfull team and company.
Mobile no:[protected]
Orderid :[protected]...
Complaint comments read comments complaint category pharmacy
Phonepe — refund not received for transaction failed
Ka kavikarthik8796 on aug 1, 2018
Phone pe complaint no 18208979 dated 22.07.2018 still not resolved transaction failed on 01.07.2018 while redbus ticket booking, but still not received refund from phonepe to my airtel money. Even after i have send all proofs for transactions to phonepe. Phonepe customer support staffs are irresponsible.
Very very poor and worst customer care support i have ever seen...
Complaint comments read comments complaint category banks
Phonepe — account debited for failed transaction
Vi vijaay i on jul 29, 2018
On 28/07/2018 i tried to make recharge for jio four times.. All the four times the transaction time was over and i received payment failure message.. Fifth time i was successful and my jio number got recharged.. After a hour i received 4 messages saying that my ac got debited rs.398 (Twice).. Rs.448 (Twice)..

I was literally shocked and i am facing issues frequently like this in phonepe... Sometimes ur app was very good in servicing us but nowadays this type of issues we r facing..

Last month also i faced the same like situation while trying for fund transfer of ₹8000/-...
Complaint comments read comments [1] complaint category banks
Phonepe — transaction done from phonepe but amount did not reach to beneficiary
Ra rajesh9992000 on jul 28, 2018
I did an transaction via phonepe for for dish tv account for rs 897, it is showing as sucessful in phonepe app but did not reach in my dish tv account. I tried with phonepe customer care but they are saying that transaction is done sucessfully. And dish tv customer care asking to pay again as transaction was not successful. I know whom to blame for this.

Transaction id: p1807231515398739439680 with the utr number:[protected]
Merchant transaction id: sdkiupi3930733

Rajesh...
Complaint comments read comments complaint category banks
Phonepe — poor customer service
Sw swaroop reddy on jul 28, 2018
I have received a call stating that i have won lucky contest worth of 10k and i have received only 6680 i am trying to reach out customer care they are not providing proper resolution and the managers and playing around without any resolution.

I would like to raise a compensation on the website for giving such a poor service and i have all the email conversations which is completely not satisfied and they are playing with me from almost 20 days which is not acceptable.

Request to help me out to solve the problem to get back my 3200 with the compensation for delaying...
Complaint comments read comments complaint category online shopping
Phonepe — gst number not there in invoice bill
Sa sai saripalli on jul 27, 2018
I booked a bus ticket in phonepe transaction i'd was:s1807032305498893954923, ticket id:83gxn2j5. I paid of rupees 1144.5 rs in the amount you cc charged 54.5rs for gst, but in the invoice bill there is no gst number. You cannot charge money without a gst number in the bill. Please find the below attachment
I want a bill with gst number in the bill otherwise i put a case on you. It's an offence. Iam waiting for your reply
Please resolve it asap...
Complaint comments read comments complaint category travel & vacations
Phonepe — phonepe unable withdraw wallet balance
Ch chaman kumar jha on jul 27, 2018
Phonepe — unable
After transferring 2000 rupees to phonepe wallet, i am unable to use the amount though the ekyc is completed. Even when trying to re-do the kyc the app says "e-kyc services are temporarily unavailable". On calling the customer care they are unable to provide the solution and commit the time line to resolve the problem. Interaction/request id -
18551949
The customer care person is unable provide clear answers nor able to connect with higher officer to give proper resolution. They are saying that they cannot give anytime line to have the problem resolved...
Complaint comments read comments complaint category computer software
Phonepe — back to balance with phonepe
Mo [protected]@gmail.com on jul 26, 2018
Sir, my balance was to come on my bank of baroda debit card from phonepe wallet on july 13. It was to be updated in my account till july 22, but the balance is not credited to my account yet. The return was ammount 1385.
The a. R. N. Number given by the company is. Phone pe toll-free..[protected]
A. R. N. Number = 30001081998187209880041
Refunde date = 13/07/2018
Date of refund update in bank account = 22/07/2018...