PhonePe — Amount deducted but no recharge done

I had recharged my Jio number for Rs. 666 from the JIO App itself and made payment through Phone pe platform. I had used my cash back points of 132 rs from Jio which deducted my amount to 532 Rs.
The same 532 rs for deducted and no recharge was made to my number.
I had done several complaints through the customer care of Jio and Phone pe as well but it's more than 10 days, no response and no money was refunded back to me.
Please resolve my issue.