PhonePe — amount deducted my account but not credited beneficial

Address:

Jaipur, Rajasthan, 302012

Dear phone pay team,

It's very bad ☹️😞😞 really i transferred money yesterday 13000 via phone pay. Amount deducted my bank but not credited beneficial account and show on phone pay amount will be refund next 24 hrs or one day but still pending why?? Why?? And same happen today also i transferred 4000 this is also undergone pending and amount deducted my account but not credited beneficial.
Totally 13000+4000 =17000
When i send mail and call. Then customer servic executive mr rajesh told me that he can't check my history and amount will be refunded 3 to 5 days why why why you people can't understand my situation whyyyy it's not your money it's my money for your information my family member hospitalised and u people told me 3to5 days. God pls help me it's my medicine amount ohkkk it's very bad ☹️😞😞 experience. Mr rajesh told me that he also helpless and this is happening regularly most of the people.
My question for phone pay cmd i[censored] r not understood and not manage then why r u coming here. Pls manage your team and don't make fool the people

I request for u pls refund my amount as soon as pls 🙏🙏🙏🙏 understand my situation