PhonePe — amount deducted my account but not credited to the party (transaction failed)

Address:	Mahbubnagar, Andhra Pradesh, 509131
Website:	Phone pe App

Sir, i was transaction through phone pe app on[protected] amount deducted rs.9800 two times transaction id: p1901071346212357168189 and p1901071347063128707776 but not credited to third party. Regarding this i was complained to phone pe customer care to refund this amount. Query number 37518699 is also given but not solved the problem. Customer care is instructed me to consult bank but bank does not accept to lodge a complaint of refund. Bank employee is saying this is outside matter we are helpless said.
So i request you kindly look into matter and instruct the phone pe management to refund the above said transaction amount (9800+9800=19600) as early as possible. Thanking you