PhonePe — amount deducted twice

Manoj Niranjan Mks

from Chennai, Tamil Nadu

Dec 2, 2018

Address: Bangalore, Karnataka

Website: PhonePe

Today i booked a bus ticket by using phonepe application on my phone. I initiated the transaction from make my trip to phonepe and i entered the upi code to transfer the money (Rs.557) but phonepe app shows as error and then it asked again my upi code so that i entered that code finally i got transactions successful message.
After sometime i got a message from my bank it shows that the deducted the amount amount rs.1114 which was the double of my payment.
So i called the make my trip customer service and they sent me the transaction receipt.in that receipt, there was two transactions with the rs.557 repeatedly but the first transaction of rs.557 was failed but phonepe deducted the amount for that failed transaction.
I called the phonepe customer service but they are responding and they told me that two transactions were succeeded for the same seat number on the bus.

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PhonePe customer support has been notified about the posted complaint.

Dec 02, 2018

Updated by Manoj Niranjan Mks PhonePe transaction history

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Comments

Lekshmy J Nair

from Palackattumala, Kerala

Dec 4, 2018

A mobile recharge of Rs 333/- mob no:[protected] was initiated through phonepe on, 11 the October 2018 but the amount is debited from my account but the mobile number was not recharged while the payment was shown successful in the app.The transaction reference number is N[protected] .

[email protected]

Aug 25, 2022

I paid to auto driver through phone pay but payment was failed first then I paid him another time. But now I recieved a mail that both the payment are successful. I am following up with phone pay but they told me to wait for 5 days. But after 5 days bank also denied payment refund.