PhonePe — amount got debited but not got credited to to receiver account

PhonePe — amount got debited but not got credited to to receiver account

L Lucky7090 from Bengaluru, Karnataka

My frnd has send me 5250 rs and it got debited from his account but i didnot received it yet. Can you pls resolve this issue asap. Please help me to resolve this issue and let me know what else information you need you can call me directly as well [protected]. After this transaction my frnd tried sending me 1 rs and it got successful i didnot understand what is the issue with last transaction. Please look into and resolve this asap Thanks and regards Transaction id:- p1902241951198047386123 Was this information helpful? No (0) Yes (0)
PhonePe customer support has been notified about the posted complaint.
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Comments

Prince Ankit Singh

from Kanpur, Uttar Pradesh

I made a UPI transaction of ₹ 2500 through phonpe.
transaction failed but money debited from my paytm Payments bank account and not credited in receiver's sbi account.
Kindly solve my problem.
Name - Ankit Singh
UPI transaction[protected]
Paytm bank A/c[protected]

Prince Ankit Singh's reply, Feb 26, 2019

I haven't got any mail or call from company phonepe and they are not listening my issue I call there customer service but executive says the problem is from Bank contact them and when i contact paytm Payments bank they said contact phonpe.
If phonpe shows that transaction failed then this is his responsibility why my money deducted from bank.
Kindly help me my issue is still not resolved
Please help me.