PhonePe — amount got deducted but ticket not been booked

I had done a payment through phonepe for 1 transaction to irctc to book a ticket, the amount got deducted but ticket has not been booked. When i raised a ticket regarding this in phonepe that phonepe is not at all responding to the replies i had sent see the attached screenshots of phonepe reply no reply from them i had also attached the failed transaction and succeful payment screenshots. Waste of phonepe never use this app.. Fraudster very disgusting that they are playing with our money.