PhonePe — amount is stuck since 4-3-2020

I made a transaction of rs. 4, 990/- on[protected] through phonepe. Unfortunately it was strucked. I contacted phonepe customer care and support centre, they told it will credit by[protected]:20 am. It now i didn't receive that money. Again i contacted phonepe customer care on[protected] they told again it takes 24 hours to finish this situation. I need it urgently how it possible to wait for 5 days.