PhonePe — amount not received to my mobile connected account.

Address:

533101

Amount not received to my mobile connected contact bank account.
We received an sms from my bank for the said credit of rs 700/- on saturday 29/06/2019 at 05:48 pm towards deposit to my bank account.
Later we received another sms of rs 700/- debited at 05:50 pm as withdrawn from my account.
After calling several times to the concerned phonepe costumer care, we were told that the said transaction was not visible on our monitor screen.