PhonePe — bad policy

Address:

574243

Dear sir/madam. Today i need to travel to bangalore. So i book a ticket from kabaka puttur to ksr bangalore from irctc and paid amount using phonepe. This is not user friendly app. My phone pe account number is [protected] already debited my money but not credited it to irctc. And in their app it's mentions like if not booked refund initiated within 3 days. I need to go for bangalore today. If not booked means why they debited the amount.

This is happened same for me. Once i paid money to a hotel. But but credited from my app and not successful. After 3 days its credited to hotel.

How can i eat food. These peoples playing with us.