PhonePe — bill pay of credit card of rs 30300

Address:

Bhilwara, Rajasthan, 311001

I pay bill of my credit card of rs 30300 but the transaction was not successful on dated 03.12.2017 which is my last date to pay bill. Amount was debit form my account on but not reverse. I make complaint to phone pe but there is no response i make many mail to reverse my amount but they did not due to bank penalise me with the amount of rs 2400 and credit was blocked. When i call phone pe to talk with executive they disconnect my phone or if they talk they hold my phone for 1 hrs. I make call to phone pe 5 times in a day they torcher me on phone calls i humbly request to reverse my money but they give me time of 7 working days i asked my credit card was blocked and bank will unblock my
Card after i make payment of rs 30300 i am a salaried person and belong to middle class family i request to phone pe executive that i cant arrange of amount of rs 30300 it is a huge amount for me but they not understand my problem i asked who bear the amount of rs 2400 which is penalise by bank they denied so please help me to file claim of rs 2400 on phone pe and reverse my amount of rs 30300 urgently.