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PhonePe — bus ticket booking

I have booked a ticket from phonepe. I have also got a booking confirmation message from them. But in the reservation chart my seat is booked by others, not only there was a family with the same problem. I have attached screenshot of the message please check it. No one else should face this problem, make sure this will not repeat in the future. Please give me justice.
bus ticket booking
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Complaint Status


[Mar 19, 2018] PhonePe customer support has been notified about the posted complaint.
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    PhonePe
    Customer Care Service
    Customer satisfaction rating
    7%
    Complaints
    2560
    Pending
    0
    Resolved
    169
    PhonePe Phone
    +91 12 4678 9345
    PhonePe Address
    A 25, Mohan Cooperative Industrial Area, South Delhi, New Delhi, Delhi, India - 110044
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