PhonePe — cannot withdraw in bank

Address:

457001

Phonepe allows us to store money in wallet for easier transaction with a withdrawal option as well, which is necessary. Recently after i installed it, wallet withdrawal demands completion of ekyc. But on clicking that option, it says ekyc service is temporarily unavailable. It has been like this since last many days. This clearly shows how irresponsible 'phonepe' is. By not allowing withdrawal from wallet, they get benefitted as customer is forced to use that app for making payments till that balance is used up. What's the use of such wallet wherein the money can not be restored back to the bank account. My account no. Is [protected] prafulla sharma