PhonePe.com — transaction was failed and amount debited and not refund

I have done payment for my electricity bill of rs. (2570)/- through phonepe app on 8th sep 2017 with transaction number - nx[protected]. Transaction was successful at that time trans id-nx[protected] and amount debited from my card. Later after 1 hour i got message from phonepe "transaction was failed and amount will be refunded after 8-9 days".

I have so many time connect to phonepe but no proper response. After so many time explained the issue still they are asking what is query.

Its clearly shows that phonepe is fraud company which earns money by debiting amounts from customer account and making transaction fail.