PhonePe — complaint against non refunded amount

I did my postpaid bill payment of my airtel number through by icici bank debit card on 4th dec, 2018 for which i was charged Rs 370 from my account and Rs30 from my phonePe balance, my money was deducted immediately but transaction failed. I tried a lot of times to contact phonpe customer care but didn't got any resolution, my transaction id is N1812041511533002613002, my phone no. is [protected] and email id is [protected]@gmail.com, i have provided all the information in a hope of getting response and resolution as well.