PhonePe — Debited from my account and not credited to merchant- didnt get a proper reply since one month

Dear madam, sir
Good day
On December 18th I had sent money to vibcare pharma account through my UPI account, ([protected]@ybl)amounts 1260 &8814 against invoice .after some days the company person told me that the amount is not credited in vibcare account, then I made a complaint in my bank, (Punjab national bank )they told me it’s credited in vibcare account, but vibcare pharma is denaying. Bank told me to contact phone pe support.I made complaints on phone pe too .
Tickets number:[protected]&[protected]

I’m always making payment through my UPI account (paytm) for one year to this company.I am associated with them as a franchise owner.

For three weeks I did follow up with company, the vibcare management told me it’s not credited in their account linked with [protected] ICICI bank account I made payment on November 18.
Details
Amount 8814 & 1260
Utr number: for 8814 ;[protected]
Utr number for 1260 ;[protected]
Bank Punjab national bank
Kindly update me about the payment status since 3 weeks I didn’t get any update from phone pe, kindly do the needful
Regards
Fawaz Najeeb
[protected]@ybl