PhonePe — issue regarding transaction

Dear sir
1. I have done a transaction vide utr no:[protected] on 20th october 2018 for 507.45 to red bus vide utr no:[protected]. However red bus failed to book my ticket and initiated refund on the same date, 20th october 2018 to phone pay vide ref no:[protected]. You are requested to initiate repayment of the said amount at the earliest. Any other information if would be required from my end be intimated to me so as to obtain the same from red bus.
2. It has been almost two months delay in repayment. I would like to bring in to your attention that if no favourable action initiated from your end, i may require to approach consumer support authorities for redressal. It is truly embarrassing that your customer support have failed to render necessary assistance through telephone on 30th december 2018 despite of wasting my 35minutes time. As a customer, i have a minimum level of expectation from your end that would help you to sustain in the prevailing market scenario. I would definitely take a call before doing any further transactions with your organization. Such a pathetic response for your organisation would be informed to my colleagues and friends so as to refrain from doing business with you.

Thanking you in anticipation.,

Regards,

Sanil gs