PhonePe — Issue with transaction and non availability of customer care

Address:New Delhi, Delhi, 826004

PhonePe is a UPI transactions app jointly developed by Flipkart Payments Limited (subsidiary: FX Mart Pvt. Ltd.) and Yes Bank. I have been using this app for the past 1 month. About 5 days ago I was supposed to receive money via PhonePe from a certain UPI linked account. The transaction ID was P1703312331024499087565. The transaction was stuck at processing and as the sender tells me, the money was debited from his account. My reason for complaint is that even after several attempts, the customer care didn't bother to respond to this problem. I believe an organisation dealing in finances should have a prompt customer service team, however PhonePe customer care is almost non existent, it isn't accessible at all. It always seems to be overloaded and problems aren't solved. Please look into their customer support.
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Complaint comments 


Dear Sir/Madam
My mobile no is [protected].
I did transfer 2000 rupees from SBH (SBI) Kannd to SBH (SBI) Beed on 15/04/2017. The transaction shows in process but money was deducted from account.
The transaction ID is P1704151522052432796427.
Please reply and resolve as early as possible.
I also have same issue I lost 10000 bucks and nobody damn cares. They say wait for 3 days and it's done by today !!
I have transferred Rs500/- to one of my colleague through PHONEPE app yesterday at 1500 hrs, amount deducted immediately but it has not been credited to receiver account. Already 20 hours passed still showing processing.

i have recharge my jio no. [protected] with rs 399 .amount deducted immedietly but it has not been done showing still processing. i want my money refund immedietly .
i have transfered an amount of Rs. 500 to my colleague through phone pe and the money have been deducted immediately from my account and still showing processing.
I booked a Train Ticket from IRCTC using Phonepe channel. The amount got deducted from Phonepe but never got to IRCTC. The IRCTC site shows pending from bank but Phonepe just says we have made the payment. The response from Phonepe is very negligent.

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    PhonePe Phone
    +91 12 4678 9345
    PhonePe Address
    A 25, Mohan Cooperative Industrial Area, South Delhi, New Delhi, Delhi, India - 110044
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