PhonePe — Loss of money- Transaction not completed

I did phone pay transaction on dated 06 Jan 2022 for INR 8059.58. Today its 21 Jan 2022 and till date money is neither reversed or credited to beneficiary account (Credit card payment). I have been charged late payment fee and interest (Approx. Amount : 1600.00) by credit card bank and my CIBIL score is also affected.
But still Phone pay customer care is not responding.
Worst service by app.
1. Please let me know about the transaction amount.
2. Who is going to bear late payment fee and interest charged by bank.