PhonePe — money back

Address:

Kolkata, West Bengal, 700033

I was doing a bill payment the amount is 2530 thanthe
Transtion is not successful and they dont get my money back after cancel transactions... They said yur money will be refund 7-9 days... And they dont get to pay any extra charges for this late money refunding they if they are investing my money they are buisness but i have not give any profit they also keep there buisness high and they do create problems customer... This this a crime becoz no body hv nonright to investing any one money for self buisness and this same matter was happend last time also... Plzz do something i hv in trouble...