[Resolved] PhonePe — Money collected from me and not delivered to destination and also not refunded me - request for justification

fathima zehraali

from visakhapatnam, Andhra Pradesh

Dec 24, 2021

Address:

ANDHRA PRADESH, VISAKHAPATNAM CITY

Good day sir, self transfered rs. 5000/- to visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card.

Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield.

View above, i request your good self to kinldy arrange to refund the above said amount to my icici saving account though phone pe.

Transaction id: t2112060951260298279788
utr ::[protected]

thanking you
best regards
mohammad sayed mohinuddin
cell [protected]

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Dec 25, 2021

Complaint marked as Resolved

Good day sir, self transferred rs. 5000/- to Visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately, same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card. Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield. View above, i request your good self to kindly arrange to refund the above said amount to my icici saving account though phone pe. Transaction id: t2112060951260298279788 utr :: 134000740249 thanking you best regards mohammad sayed mohinuddin cell 9848633544

PhonePe customer support has been notified about the posted complaint.

Dec 25, 2021

Updated by fathima zehraali Good day sir, self transferred rs. 5000/- to Visakhapatnam port rfid towards passes on 06.12.2021/ 09:51 hrs. From my icici saving account through phonepe. Unfortunately, same amount was deducted from my icici saving account on same date & time and unfortunately above said amount was not reached to port shield. After couple of hours i have transferred 5000/- to port shield using friend debit card.

Several times i approached phonepe regarding above issue, but no caring and action from phonepe end.. I confirm you that as on date and time ( 24/12/2021 / 22.30 hrs ) above amount was not reached to port shield.

View above, i request your good self to kindly arrange to refund the above said amount to my icici saving account though phone pe.

Transaction id: t2112060951260298279788
utr ::[protected]

thanking you
best regards
mohammad sayed mohinuddin
cell [protected]