PhonePe — money debited from my account but not credited to receiver's account!

Address:

Dehradun, Uttarakhand, 248001

On 31st July 2019, I did one transaction of Rs.110/- from PhonePe App, and money got debited from my account showing transaction as successful but did not get credited to receiver's account. Neither said amount refunded to my account nor credited to receiver's account. I lodged a complaint with PhonePe customer care under Ticket No: 64396224, but they are saying that they have escalated the issue and will give me an update by 6th August 2019. I'm very much annoyed with PhonePe's poor customer care service!