PhonePe — Money debited from my account but not not credited to sender's account

Address:

Aurangabad ,waluj

Amount 5, 500 Rs deducted on 23 Sep (6:08) and the transaction was successful but amount not reached to the receiver’s bank yet. Every time I get a reply from your support team plz wait for 24 hr and now today 5 days passed and still money not credited to th receivers bank.
So look into this issue and give a proper service for this kind of issues.