PhonePe — money deducted from bank but the receiver hasn't received it yet.

Address:

560100

I deposited 5000 rs to sbi upi id the money is deducted from the bank but the reciever hasn't recieved it yet.
Checked with the bank they cannot help as it is a third party app.
I deposited the amount on 2 feb.
Tried to call the phonepe support, no help there as well, actually no one picked the call.
This never happend to me while using other app, bjt in complain i can found way too many similar kind of complaints.

Please resolve this as the user require the amount urgently.