PhonePe — money didn't get by receiver since jan 20

Nagsai

from Mirialguda, Telangana

Address:

New Delhi, Delhi, 110044

My phonepe number:[protected],
I have made a payment of 1000/- on jan 20th morning of transaction id 'p1901200946536512228428', i have money debited and shows transaction is success but receiver didnt get money and notification also.

I have asked phonepe through emails and calls they are saying please wait 24hrs it will be resolved. They are saying like this since jan 21.

They are not resolving my problem.
Please solve my problem fastly,
Either transfer money to receiver or refund to me, do any of one fastly.

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PhonePe customer support has been notified about the posted complaint.

Feb 03, 2019

Updated by Nagsai till now they didnt resolve my issue, i have an use of that money.it is 1000/- not 10/-
please resolve fastly.

Feb 04, 2019

Updated by Nagsai Now they told phonepe didnt get 1000/- and please raise charge back request at your bank then they will credit 1000/-.
from past 13 days they are saying we have transferred money to receiver and wait for 2 days we will confirm receiver bank.

why they are saying like that, they dont have clarity on transaction ...

please resolve my issue fastly.
for that i dont do any transactions from jan20.i need that 1000 and ...

Feb 07, 2019

Updated by Nagsai I have contacted my bank they are saying money is credited to phonepe,
but phonepe is saying we didnt receive, please refund my money fastt, it is 1000/- you are taking so many days still i dont have any response from phonepe