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PhonePe — money didn't get by receiver since jan 20

My phonepe number:[protected],
I have made a payment of 1000/- on jan 20th morning of transaction id 'p1901200946536512228428', i have money debited and shows transaction is success but receiver didnt get money and notification also.

I have asked phonepe through emails and calls they are saying please wait 24hrs it will be resolved. They are saying like this since jan 21.

They are not resolving my problem.
Please solve my problem fastly,
Either transfer money to receiver or refund to me, do any of one fastly.

Complaint Status

[Feb 01, 2019] PhonePe customer support has been notified about the posted complaint.
Updated by Nagsai Feb 03, 2019 till now they didnt resolve my issue, i have an use of that is 1000/- not 10/-
please resolve fastly.
Updated by Nagsai Feb 04, 2019 Now they told phonepe didnt get 1000/- and please raise charge back request at your bank then they will credit 1000/-.
from past 13 days they are saying we have transferred money to receiver and wait for 2 days we will confirm receiver bank.

why they are saying like that, they dont have clarity on transaction ...

please resolve my issue fastly.
for that i dont do any transactions from jan20.i need that 1000 and ...
Updated by Nagsai Feb 07, 2019 I have contacted my bank they are saying money is credited to phonepe,
but phonepe is saying we didnt receive, please refund my money fastt, it is 1000/- you are taking so many days still i dont have any response from phonepe
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