PhonePe — money is not credited to account with phonepe

I transfered rs 10000 from kotak bank to sbi bank bank via phonepay with self transfer mode on 31 march 19. Amount is debited from kotak but not credited to sbi. They said it's credited within 3 days. But now it's more than 3 days and yet status is still pending.
It is very urgent transaction for me and my money is not transfered. Please resolve my issue. How you are doing phonepay.