[Resolved]  PhonePe — Money not credited to my account

My wife sent 500 from her account to my account. But this transfer did not happen and the money from my wife’s account got debited. The I received a message in the PhonePe app that the money has reached my bank and it would take two working days for it to get credited to my account. Iam not a fool to trust this message. When my money is with my bank why should they take two days to credit to my account. I do not have any issues with my bank and they are always genuine. PhonePe is not ready to have a human speak with for issues and they just have automated messages. They are doing online gamble with customers money. Anything If you ask they are asking to contact bank.

Also a few days back I did a recharge for my WiFi using PhonePe and it did not go through and when I raised a complaint I got the same programmed messages. This recharge was for 400 rupees.

I kindly request you to take action on this phone app which is cheating all the people and they say that they are from India. Indians do not cheat people.

I have attached some proofs of the transactions for your reference.

I need an answer from PhonePe. Iam not going to contact the bank. My account was verified by my bank on PhonePe and they are responsible for my loss.

Yours Respectfully,

Arun Kumar
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