PhonePe — Money still with Phone pay not credited to Merchant

Address:

Phonepe Private Limited · Office-2, Floor 4,5,6,7, Wing A, Block A, · Salarpuria Softzone, Service Road, · Green Glen Layout, Bellandur · Bengaluru ..

Dear Sir/Madam,

Subject : - Amount paid by Phone pay but Merchant still have not received the payment.

This is with regards to the Amount transferred to PNB - Metlife on 27th March 2022 for Rupees - 98, 773/-. The amount was transferred using the mobile Phone pay Number as # [protected]. The amount was transferred from the SBI Savings account number # [protected] ( A/c Holder - Shashikanth BN).

It seems that the amount is still in Phone Pay and this amount is still not released to PNB Metlife.
I checked with the customer service, but was told to wait for a few more days.

Thanking You,
Phone Pay User ( [protected])