PhonePe — Money was deducted but not credited to beneficiary account

While transfering through phone pe my money debited 5000 from my sbi account but it's not credited to my another account of idfc first bank. And big thing phone pe showing transaction is successful..
Tickets no.[protected]
Transaction id p2009230842511398853198
2 days days over..
I called phone pe but they can't understand and can't respond..
They r saying transaction successful now we can't do anything.
I visited called both sender and receiver bank.
But they also told we can't do anything about this transaction, phone pe is 3rd party of this transaction so bank well not help..
I want complete solution about this transaction.