PhonePe — my 300 transaction was pending and no response from phonepe

Address: Udupi, Karnataka, 576211

Transferred amount of rs.300 from sbi to phone pe wallet, bt its showed trasction was pending... And it is debited from bank and not transferred to wallet it shows trasaction is pending... Latr i contacted my bank and they told its a problem from phone pe... And i called phonepe 24*7.. At beging they said its not our mistake its ur banks and cellphones mistake foolishly at the begining... Later he agreed it... Its a problem of phonepe... When i asked him to refund he said it will be refunded aftr seven and no resonse till now