PhonePe — no cashback instead o[censored]sing upi

The eligibility criteria is not correctly mentioned.
It only mentions a condition of a credit card payment done through only BHIM UPI payment only.

I did the payment through one of my BHIM UPI id to receive the Cashback.
But i did not receive it.
So when I contacted the helpdesk, they gave the reason stating it should be PhonePe BHIM UPI and not any external BHIM UPI.

My problem is why this was not mentioned in the Eligibility criteria itself.
Thats the basic need for a successful transaction to receive Cashback.

PhonePe is playing with the consumers by hidding the basic criterias.
They should have duly mentioned in the Eligibility criteria itself that only PhonePe BHIM UPI is valid.

They are cheating the consumers by hidding such information.

On asking this on the helpdesk why such basic thing is not mentioned in the Eligibility Criteria. They responded saying, they have mentioned it in their Terms & Conditions section.

And when u go there, its generalized as PhonePe linked bank account.

They are really cheating the consumers.

The basic requirement of PhonePe BHIM UPI itself is missing in the Eligibility criteria.

They are clearly playing around with the language to evade off from Cashback.

Thats really pathetic.