PhonePe — non clearance of payment

Address:

Nagpur, Maharashtra, 440018

I made payment of electricity bills amounting to rs. 790, 320 & 470 on 26/12/18 from my cr. Card. I received message of transaction failed of said amounts on 11/1/19. Please see the matter very seriously and reply to the earliest. Let us know why you need 15 days to fail the transactions after deducting amount from my account. First time i use phonepe app and my experience is very bad.