Refer TXn Id T2209181820342239612354, I made payment of Rs. 1100/- through phonepe wallet and the amount got debited from wallet but not received by merchant, the merchant has verified with bank statement and proved that he has not received the payment, Made repeated interactions with your Support team on several occasions but they stick to standard automated reply. Conversation as below-
Issue with the Payment of: Rs.1100.0
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said a month ago
Money debited from wallet but merchant is says nor received, please cancel payment and refund
said a month ago
Hello. We see that your payment of ₹1100 to the merchant is successful.
Please ask the merchant to handover the goods or offer you the service that you've paid for or refund the money to you.
If the merchant still refuses to help you, please ask them to contact our merchant helpdesk on [protected] & [protected] from 8:00 a.m. to 10:00 p.m. or send an email to [protected]@phonepe.com. We will share details of your successful payment with them again.
Note: We are not allowed to cancel or reverse successful payments you make to merchants.
Thank you!
said a month ago
Rechecked with merchant, there is no such record of transection on payment history nither the amount credited to his linked account so far
said a month ago
Hello, Bharat
Thank you for your time.
We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.
As informed over the call, the payment is successful, we hope that the merchant has {provided the service/handed over the goods}.
If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.
The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe
If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.
The PhonePe Merchant Help Desk:
[protected] or [protected]
[protected]@phonepe.com
Time is 6:00 AM to 2 AM from Monday to Sunday
Please feel free to contact us if you need any further clarification.
Regards,
PhonePe Support
said a month ago
No response from the contact centre phone
said 25 days ago
No response from the contact centre phone
said 25 days ago
Hello, Bharat.
Thank you for your time.
We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.
We hope that the merchant has {provided the service/handed over the goods}.
If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.
The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe
If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.
The PhonePe Merchant Help Desk:
We request you to connect with our merchant support team on their new numbers:[protected] or[protected]. Our team is available between 6:00 AM to 2:00 AM from Monday to Sunday.
You may also contact them by dropping an email at [protected]@phonepe.com.
Please feel free to contact us if you need any further clarification.
Regards,
PhonePe Support
said 24 days ago
Please ignore the previous response.
Hello, Bharat.
Thank you for your time.
We understand your concern that the amount is not credited to the merchant. Please be assured that we are here to help you.
We tried reaching you on your registered mobile number but we could not connect.
We hope that the merchant has {provided the service/handed over the goods}.
If not, please visit the merchant's store and request them to provide the service/goods by showing the payment confirmation details from your PhonePe app.
The Merchant can also find the payment details in the "Transaction History" section of their PhonePe for Business app
or a Payment notification they've received from PhonePe
If the merchant still has concerns regarding this payment, request them to contact PhonePe's merchant helpdesk.
The PhonePe Merchant Help Desk:
We request you to connect with our merchant support team on their new numbers:[protected] or[protected]. Our team is available between 6:00 AM to 2:00 AM from Monday to Sunday.
You may also contact them by dropping an email at [protected]@phonepe.com.
Please feel free to contact us if you need any further clarification.
Regards,
PhonePe Support
said 24 days ago
I made double payment for single service as at 1st attempt through valet, merchant did not receive payment. In 2nd attemt paid through UPI which was received by merchant. But the amount from my valet and bank account both were deducted. I was suppose to be refunded the amount paid through valet which is not credited to merchant till date. Attached find screen shots of both payments and bank account statement of merchant.
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said 12 days ago
Hi, Bharat.
We understand your concern related to this transaction. Be assured, we will surely help you.
We tried reaching you on your registered number but were unable to connect with you.
We would like to inform you that we have escalated this issue and will get back to you with an update by 17/10/2022, 9.00 PM.
We understand that it is taking longer than expected to receive an update. However, resolving your issue is our topmost priority and we are looking into it with utmost diligence.
Thank you for your patience while we work on addressing your concern.
For any further assistance, please feel free to contact us. We will be happy to help you.
Regards,
PhonePe Escalations
said 12 days ago
Hello, Bharat.
Thank you for your patience
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