PhonePe — not able to sell gold purchased on phonepe

Website:

phonepe APP

Hi all,

I have purchased gold on phonepe (Mmtc-pamp) assuming that phonepe is trusted site even for investment. But to my surprise that is completely different i was able purchase gold using same bank account and on same platform after accumlation of around 13 gms i needed money so thought of selling it on there platform but was not able to it says unable to transfer to primary account try with another primary account. It has been 7 days since i raised a complaint but except the automated message saying your issue will be resolved by end of day every time nothing happened so far and when with great difficulty i could connect to there customer care which is sub standard by all the means were telling me we will update by eod each time and every time i spoke with different executive. Now i feel cheated by phonepe team and want either physical gold or equivalent money.