PhonePe — Not making the Refund of failed transaction ID No. NX[protected] on dt. 09.03.2017

Address:Osmanabad, Maharashtra, 413501
Website:phonepe mobile app.

I have paid my light bill through phonepe as per above said transaction No. NX[protected] on dt. 9.3.2017. but it was failed and "the refund will be made within 24 hours " as per phonepe message. but it was not done. since then i requested for refund 4-5 times. then I got the message " refund will be made in 8 working days as per banking rule". But sorry to say that it has not been done till today.
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