PhonePe — payment is successful but the amount is not credited in my bank account

Address:

164, 7th 'A' main,, Narasipura layout, Vidyaranyapura, 560097

I had made a payment of rs.4500 for my hdfc credit card on 23rd of august, the amount got debited from my bank account but not credited to the credit card account. I have been calling the customer service regarding the same issue but they don't give proper response. I had been charged late payment fee for not paying my credit card bill on time & i still don't know where the money is. I'm done calling u people to sought out my issue regarding the same. Give a proper response at the earliest.