PhonePe — payment issue amount deducted but not transferred to the operator

Address:

Khordha, Odisha, 751009

I done a transaction of 11253 on 13th july through phone pay app, the amount is deducted from my account but the operator is telling that they had not received it.
Find the transaction details.

Amount rs11253
Phonepe transaction id
N1907132017476317338313
Account number 5369xxxxxxxx8262
Date & time jul 13, 2019 08:18:00
Provider name mastercard
Operator reference id
N[protected]

I had contacted the sbi they are saying that u have done payment through phone pay so contact them we don't have any data.

Phone pay team is saying the following thing.

We have received a confirmation that the payment of ₹ 11253.0 with transaction id: n1907132017476317338313 for your master credit card has gone through successfully. We have also received a confirmation from the operator on the status.

In case this transaction hasn’t gone through, kindly contact bank with the credit card arn no: n[protected].

Also i am sending you the transaction details for your reference.
So please check and do the needful.