PhonePe — payment not withdrawal from phone wallet to account

Hello sir

My name is poonam chand my mobile number is [protected]

Sir i added 3000 rupees in my phonepay app on 25 march 2018 by debit card. Phonepay company blocked my account for security
Reason. Then my money added in my phonepay wallet but not withdrawal in my bank account. I try many times then they blocked my account for 48 hours. I call customer they told me wait for 48 hours. I was wait for 48 hours after 48 hours i was try again to make my payment but this transaction agained failed. I call then they gave me a ticket number and tell me wait for 30 march. I wait for that time i try again at that time and traction again failed. I call them and they gave me 2 april next date. I wait and try on 2 april but same story. I call them and they gave me new ticket number and tell wait for 6 april and say our company send you a mail then you can make your traction. But on 6 april my tranction agained failed. Sir i call then again but as like last time they gave me new ticket number and wait for 11 april. Sir but on 11 april same story and now they gave me 13 april. I was wait and again same story transction failed and they gave me new date 18 april and this date same story transction failed they gave, me agained 25 april. Sir i mail them many times and they send me mail that my problem solved but again my problem not solved sir i am in very big problem please help me they gave me last time ticket no. 11624370 please sir help me and contact me.