PhonePe — payment refund not received from phonepe

Address:

642126

I have made a payment of rs. 4000/- on 9th march for credit card through phonepe upi method, the transaction was failure but the amount was debited from the bank account. Phonepe send a sms that amount will be refunded with in 3-7 working days. On 12th march i made a complaint in phonepe regarding this issue and raise a ticket. I spoke with the bank regarding this issue and bank has given the settlement copy that amount is debited from my account and successfully debited to the phonepe account. (Benname:phonepe, benadd:[protected]@ybl, bentype: vpa/accountno-ifsc, benaccountno. [protected], ben ifsc code :yesb0yblupi)

But from phonepe customer support, they says that they have't received the money, so pls contact to the bank itself. I was very feedup in this issue. I have all mails from the bank, and i send to the phonepe customer support, and all recorded voice of phonepe customer support.