PhonePe — phone pe transaction

I made a payment of 7500 rupees on 2nd of october, the transaction was successful but the money was not reflected in my credit account to which i initiated the payment i tried contacting customer care and raise a dispute through the app and even sent you guys a mail but i havent got any assistance from any of them just minutes before this transaction i did 500 rupees transaction to the same credit payment account it was successful but not this one and i checked the internet about this am not the only one facing this issue lot of people are facing the same issue and now i'm worried please help me 7500 is a lot for me.