PhonePe — phonepe fund transfer transaction failed but still not credited to the receiver account.

roshanr

from Mumbai, Maharashtra

Address:

B 87 gali no 7 nathu colony burari delhi 110084, New Delhi, Delhi, 11084

Dear sir/madam,

Kindly find the attached screenshot & recordings phone pay customer care vendor & sbi vendor.

Sub :- complaint :- phone pay & sbi has made a fake transaction of 7000 inr from my account, which is not being heard. my name is roshan,
Date ;- 1-oct-2019 narration ;- to transfer upi/dr/[protected]/gayatri/punb/[protected]/payref/cheque no ;- transfer to[protected]debit ;- 7000 debit. My phone pay mobile number ;- [protected]

I was doing 7000 inr transactions on 1-oct-2019 but
The transaction failed before the completion of the transaction.

Even after the transaction failed, the amount of 7000 inr was deducted from my sbi account and i had no idea that rs 7000 has been deducted from my sbi bank account and neither did i get any message from sbi bank & phone pay.
I came to know about all these issues on opening net banking of sbi account which has a debit of 7000 rupees, but the rupee that i was sending 7000 rupees has not even gone to that phone pay account.
Due to which i also called customer care of phone pay number[protected] but they were not ready to listen. They were saying the same thing that go and meet in the bank, i went vikaspuri (G-3, vikaspuri, nct of delhi, ak market, vikaspuri, new delhi, delhi 110018). After going to sbi bank, met the bank employee and gave information about this incident, then he started speaking, we cannot give you any information about it, you can go and meet in your local branch. so today i also went to my sbi home branch, but there was no hearing even there, branch employees are speaking, you can do online complaints against 3rd party app (Phone pay app) also' they started saying that we are not responsible for any transaction done by 3rd party app just like that phone pay google pay etc. Where is the transaction currency between sbi bank and phone pay app? Why is nobody answering this?
Call customer care at phone pay and then say go and meet at your sbi branch. If you go to sbi bank and find out, then the branch employees speak 3rd party app, we cannot help you in this.
Please do away with this problem soon and give my 7000 inr amount back to my sbi bank account. I still don't know where the money is. I'm done calling u people to sought out my issue regarding the same. Give a proper response at the earliest...
thanks & regards
Roshan
Mobile no: [protected], [protected]

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PhonePe customer support has been notified about the posted complaint.

Oct 05, 2019

Updated by roshanr Dear Sir/Madam,

Kindly find the attached screenshot & Recordings phone pay customer care vendor & Sbi vendor.

Sub :- Complaint :- Phone pay & SBI has made a fake transaction of 7000 inr from my account, which is not being heard. My name is Roshan,
Date ;- 1-oct-2019 Narration ;- TO TRANSFER UPI/DR/[protected]/GAYATRI/PUNB/xxxxx31914/PayRef/Cheque No ;-  TRANSFER TO xxxxxxx62096Debit ;- 7000 debit.My phone pay Mobile number ;- [protected]

I was doing 7000 inr transactions on 1-oct-2019 but
The transaction failed before the completion of the transaction.

Even after the transaction failed, the amount of 7000 inr was deducted from my sbi account and I had no idea that Rs 7000 has been deducted from my sbi bank account and neither did I get any message from sbi bank & phone pay.
I came to know about all these issues on opening net banking of sbi account which has a debit of 7000 rupees, but the rupee that I was sending 7000 rupees has not even gone to that Phone pay account.
Due to which I also called customer care of Phone pay number[protected] but they were not ready to listen. They were saying the same thing that go and meet in the bank, I went Vikaspuri (G-3, VIKASPURI, NCT OF DELHI, AK Market, Vikaspuri, New Delhi, Delhi 110018). After going to sbi bank, met the bank employee and gave information about this incident, then he started speaking, we cannot give you any information about it, you can go and meet in your local branch.  So today I also went to my sbi home branch, but there was no hearing even there, branch employees are speaking, you can do online Complaints against 3rd party app (Phone pay app) also' they started saying that we are not responsible for any transaction done by 3rd party app just like that phone pay google pay etc.Where is the transaction currency between sbi bank and phone pay app? Why is nobody answering this?
Call Customer Care at Phone Pay and then say go and meet at your sbi branch. If you go to sbi bank and find out, then the branch employees speak 3rd party app, we cannot help you in this.
Please do away with this problem soon and give my 7000 inr amount back to my sbi bank account.i still don't know where the money is. I'm done calling u people to sought out my issue regarding the same. Give a proper response at the earliest...  Thanks & RegardsRoshanMobile No: [protected], [protected]