PhonePe — PhonePe - fund transfer transaction successful but still not credited to the receiver account

On 15th October 2020, I have transferred Rs.20, 000/- from my Kotak Mahindra bank account to the State bank of India account via Phonepe. On Phonepe application it is showing the transaction is successful but the money till not credited to the receiver (SBI)account.

I contacted customer support of phone pe but they said the transaction is successful from their side so check with SBI (receiver) bank. But SBI bank executives are saying as phone pe is 3rd party application so they can't support for this.

Could you please help to get this money credited in my SBI account.

UTR:[protected]
Transaction ID: P[protected].

Please le me know if you need any further information.