PhonePe — phonepe refund not reflected in my account

I was expecting a refund of payment of 2516.64 from phonepe but it is not received into my account but phonepe support just replies with giving an arn number and my bank customer care is not confirming any kind of such arn number and due to this my money is stuck between i did not received the payment into the account and for your reference i am attaching phonepe's message screenshot.
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PhonePe customer support has been notified about the posted complaint.
Sep 22, 2019
Updated by Sujeet1988
Dear sir /madam
I was expecting a refund of payment of 2516.64 from phonepe on 17 jan 2019 but it is not received into my account but phonepe support just replies with giving an ARN number and my bank customer care is not confirming any kind of such ARN number and due to this my money is stuck between I did not received the payment into the account and for your reference i am attaching phonepe's message screenshot.

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