My SIM card was deactivated, and it took almost one month to get it reactivated. During this period, I was automatically logged out of my PhonePe account, and I was unable to log back in without the SIM.
After one month, Airtel sent me a new SIM with the same number. As soon as I logged back into PhonePe, I noticed that my entire transaction history, gold investments, and SIP details had disappeared. Nothing is showing in my account.
However, even without the SIM, ₹100 was deducted from my account towards my SIP. I have all the SIP and gold investment invoices, transaction details, and confirmation emails as proof.
Please resolve this issue as soon as possible. I would like this matter to be addressed urgently before I am forced to take further action.
Also, your documentation clearly states that transaction history cannot be deleted. If that is the case, how has my entire transaction history disappeared from my account?
Please investigate this issue immediately and restore my transaction history, SIP, and gold investment details. I can provide all the relevant invoices, transaction records, and email confirmations if required.
I have sent you numerous emails and have been continuously raising complaints and generating tickets for the past 20 days, but my issue still has not been resolved.
On PhonePe, ticket after ticket is being generated, and I receive around 10 calls a day asking the same questions repeatedly. Every time, I am told that the issue will be resolved within 3 days and that my old history will be restored and visible on my phone. However, I have only been hearing the same assurance for the past 20 days, with no actual resolution.
Please treat this matter as urgent and provide me with a proper resolution instead of repeatedly giving the same assurance.
ticket number is : #[protected]
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