PhonePe — poor support

Address:

Bangalore, Karnataka

Transaction id: p1911292024580656435396

There was a inr 100 transaction made using phone pe. The money was deducted from my account but was not received by the payee.

I raised a ticket for this and the customer support responded that : the transaction status will be confirmed after 2 working days.

This is the second time this issue has happened.
My issue with this transaction is that if there is certain issue with the banks the transaction shouldn't have been initiated in the first place.

Another thing is that when i asked for account deletion, then they told that only logging off is possible. Account can be deleted. This is completely a violation of customer's private data.