PhonePe — Recharge successful shown but not done

I had done recharge today in morning from phonepe yet jio is saying that we have not received any recharge but phone pe bot is saying that recharge is confirmed with jio but i have not receives any jio recharge yet my money has also been debited...My recharge should have been successful and chatting bot option also not working properly, after some little conversation reply option not working...i want my refund as recharge has not been reflected...running an app of payments and transactions but no helpline service after 7 pm...don't give money so think so no night shift employee ready to work...i wont recommend phone pe app..it also take 2rs extra for recharge... no other app takes