PhonePe — refund for failed transaction

Address:Ernakulam, Kerala, 682027

Amount got debited from my bank for rs 20000/- towards my credit card payment but in phonepe it shows as transaction failed and in credit card it is not reflecting. Just now i have received a msg from phonepe shows that 'amount should have not been debited from your account'. When will my amount refunded??? The queries i have asked through phonepe app is not responding.
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