PhonePe — refund issue of transaction nx[protected]

Address:	Kheda, Gujarat, 387130
Website:	www.phonepe.com/en/index.html

I have paid my electricity bill on 2nd march amounting to 953 rs out which 948 rs are paid through my credit card and 5 rs from cashback balance. on next day i got message stating that my bill payment is failed due to problem from biller's side and i will get refund within 7 to 9 days.

Later on they said they can not pay refund as amount is not got debited from bank. But i have credit card statement reflecting the amount debited.

I have also raised the ticket (no. 8615239)for above issue but they closed stating that issue got solved.

I am being cheated by them but i will complain in consumer forum against them.